Transfers Refund & Replacement Policy
At Blunt Force Tango, we are dedicated to providing premium ready-to-press transfers. Every transfer is individually hand-inspected and quality-checked during our repackaging process to ensure flawless print quality, crisp edges, and proper adhesive backing before it leaves our facility.
Because heat transfers require specific application techniques and are permanently bonded to garments, our policy protects both your purchase and our small business by separating verified transit damage from user application errors.
đŠ Transit Damage or Inspection Oversights
In the rare event that an item bypasses our strict inspection or is damaged by the carrier during transit, we will gladly issue a replacement or refund:
Reporting Window:Â You must report the issue within [e.g., 7 or 14 days]Â of delivery.
Evidence Required: Please provide clear photos of the unused, unapplied transfers showing the damage, alongside your order number.
Covered Issues:Â Physical creases, tears, or print smudges that occurred prior to application.
đ« Non-Refundable Situations (User Application Error)
Because every single transfer is verified for quality and condition during repackaging, we cannot offer refunds, reprints, or replacements for transfers that fail during the pressing process. We are not responsible for:
Incorrect Pressing Settings:Â Peeling, cracking, or lifting caused by using the incorrect temperature, inadequate pressure, or improper pressing time.
Improper Peeling Technique:Â Damage caused by peeling a hot-peel film cold, or a cold-peel film hot.
Garment & Equipment Issues:Â Issues arising from uneven heat press platens, pressing over seams/buttons, or applying transfers to non-recommended or heat-sensitive fabrics.
đ How to Request a Review
If your order arrives damaged, please reach out to our team at bluntforcetango@proton.me with your order details and photos of the unapplied sheets.
đĄ Pro Tip: Because our transfers are fully verified for quality before shipping, we highly recommend using a test strip on a scrap piece of fabric to perfectly dial in your specific heat press settings before proceeding with your final garment.
Please review our Transfer Process page to get the best transfer experience.